💻 The TechOps Team

What Can TechOps Help Me With?

Think of TechOps as your go-to for all things tech-related. They can help with:

• Guiding you through the onboarding and offboarding process

• Helping set up and configure your laptop

• Assisting with access to apps (or figuring out why you can't get in)

• Setting up office dashboards (yep, those fancy screens)

• Resetting passwords when your brain just refuses to remember

What Can't TechOps Help Me With?

We might be tech wizards, but we don't have magic wands. Here's where we're not the ones to contact:

• Customer-related concerns (reach out to the Customer Ops team)

• Anything HiBob-related (PeopleOps handles that)

How to Contact the TechOps Team

You've got options. If you're remote, we're always hanging out on Slack in the #techops-help channel.

At the office in London? Just swing by our desk for a chat. 🧑💻

We strongly encourage you to use #techops-help instead of DMs. It keeps everything in one place, ensures the whole team can pitch in, and gets your issue handled quicker (especially if someone's out sick or on holiday). If it's sensitive or confidential, post in the channel first, and we'll take it to DMs if needed.

Got a Bigger Project?

The earlier you flag it, the better. We're juggling a ton of requests, so giving us a heads-up helps us meet deadlines. For larger projects, consider setting up a Google Meet with us and any relevant stakeholders. That way, we can knock it out in one go rather than bouncing messages back and forth on Slack. 🐎

Can't Access Slack or Your Work Laptop?

No problem! Shoot us an email at techops-help@octopusenergy.group from your personal account, and we'll sort you out.